Terms of Service

1. Acceptance of Terms

By accessing or using Lithora (“the Service”) you accept and agree to be bound by these Terms of Service. If you do not agree to them, do not use the Service. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

These Terms are versioned. The version in force is the one shown at the top of this page on the day you accept, and every past version remains identified by its version string so it is always possible to say which text applied when.

2. Description of Service

Lithora is a work platform for engineering-led teams. It brings issues, documents, meetings and connected developer tools into a single work graph, with an AI agent that proposes changes and executes them only after you approve them. The Service includes:

• Work item, project and sprint management
• Documents, notes and team collaboration
• AI-assisted drafting, decomposition, summarisation and review
• Integrations with third-party developer and productivity tools
• Automations, webhooks, a REST API, a CLI and SDKs

3. Your Account

You need an account to use the Service. You agree to:

• Provide accurate, current and complete information when you register
• Keep your credentials, API tokens and personal access tokens confidential
• Accept responsibility for activity that occurs under your account
• Tell us promptly if you believe your account has been used without authorisation

The Service is not intended for anyone under 13, and where local law sets a higher minimum age for consent to online services, that age applies instead.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful or unauthorised purpose
• Violate any law that applies to you
• Infringe anyone else’s rights
• Upload or transmit malicious code
• Attempt to gain unauthorised access to the Service or to other tenants’ data
• Probe, scan, overload or otherwise interfere with the Service or its rate limits
• Collect or store other users’ personal data outside the features built for it

5. Plans, Trials and Payment

Lithora is a paid service.There is no free plan. An account without an active subscription or trial is locked and cannot access workspace features. Plans are priced per seat and billed monthly — there is no annual plan and no annual price.

• Pro— $10 per seat / month, billed monthly to the workspace owner.
• Scale— $29 per seat / month, billed monthly to the workspace owner.
• Enterprise— custom terms, agreed in writing. Where a signed order form conflicts with these Terms, the order form governs.
• Trial— both paid plans start with a 7-day free trial. No payment method is required to start one. Payment details are only needed when the trial converts to a paid subscription; if you do not subscribe, access simply stops.
• Guests— guest collaborators have read-only access, are never charged and do not consume a seat. Pro workspaces may have up to 5 guests, Scale workspaces up to 25.

Payments are processed by Dodo Payments. Subscriptions renew automatically each month until cancelled. You may cancel at any time from Billing → Cancel subscription inside the app; cancellation takes effect at the end of the current billing period and you keep access until then. Seat changes are prorated against the current period. Taxes are charged where applicable.

6. Intellectual Property

The Service, and its original content, features and functionality, are owned by Lithora and protected by copyright, trademark and other intellectual property laws. You retain ownership of the content you create, upload or connect to the Service.

7. Your Content and the Licence You Grant Us

By putting content into the Service you grant Lithora a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and display that content solely to operate and provide the Service to you and to the people you share it with. This licence ends when you delete the content or close your account, except for backups pending their normal expiry. We do not use your content to train AI models.

8. AI Features

Lithora’s AI features send the content you ask them to work on — prompts, the work items and documents in scope, and connected-tool context you have granted — to our AI processor for inference. Output is generated by a statistical model and can be wrong; you are responsible for reviewing it before relying on it. Every action that would change your workspace is gated behind an explicit approval step. The processor, the model family and the region are named in the Privacy Policy.

9. Third-Party Services

The Service connects to third-party platforms you choose to authorise — GitHub, GitLab, Bitbucket, Jira, Linear, Slack, Discord, Notion, Figma, Google Drive, Microsoft Teams, Vercel, Cloudflare and others. Those services are operated by their own providers under their own terms and privacy policies, and we are not responsible for their content or practices. Revoking a connection in Lithora stops future sync but does not delete data already exchanged with that provider. The providers we engage ourselves — as opposed to the ones you connect — are listed at lithora.app/subprocessors.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains what we collect, who processes it and the rights you have over it.

11. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate an account for conduct that breaches these Terms, that harms other users or the Service, or that we are required to act on by law. Where the law and the circumstances allow it, we will give notice and an opportunity to remedy the problem first. On termination you may export your data for 30 days, after which it is deleted in line with the retention section of the Privacy Policy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded, including statutory consumer rights.

13. Limitation of Liability

IN NO EVENT SHALL LITHORA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL OR OTHER INTANGIBLE LOSSES. Our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be limited.

14. Changes to These Terms

We may update these Terms. Material changes are announced by email or in the Service before they take effect, and every change ships with a new version string and date at the top of this page. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you do not, you may cancel before the effective date.

15. Contact

Questions about these Terms:

support@lithora.io